Privacy Policy

Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, company name, and any other information you voluntarily provide through our contact forms, enquiry forms, emails, calls, WhatsApp, or other communications.
• Project and Business Information: Information you choose to share with us about your business, marketing requirements, campaigns, website, advertising accounts, analytics, or other project-related requirements.
• Technical Information: IP address, browser type, device type, operating system, referring pages, pages visited, date and time of visits, and other standard website usage information.
• Communication Information: Records of enquiries, correspondence, proposals, project discussions, and other communications between you and Ace Digital Marketing.

How We Use Your Information

We may use the information we collect to:

• Respond to your enquiries and requests.
• Understand your business and marketing requirements.
• Prepare proposals, scopes, and service recommendations.
• Deliver and manage our digital marketing and related services.
• Communicate with you about projects, campaigns, services, and updates.
• Improve our website, services, processes, and customer experience.
• Analyse website traffic and user behaviour.
• Monitor and improve the performance of marketing campaigns.
• Send relevant marketing communications, newsletters, or promotional information where permitted and, where required, with your consent.
• Maintain business, accounting, and administrative records.
• Detect, prevent, and address fraud, security issues, or misuse.
• Comply with applicable legal and regulatory requirements.

Marketing & Advertising Services

As a digital marketing agency, Ace Digital Marketing may work with platforms and tools such as advertising networks, analytics platforms, social media platforms, website technologies, CRM systems, and other marketing tools as part of delivering services to clients.

Where we manage marketing campaigns or analytics on behalf of a client, information may be processed through the relevant third-party platforms in accordance with the client's instructions and the applicable platform's privacy policy.

This may include information such as website visits and interactions, advertising and campaign engagement, conversion and lead information, audience and demographic data, device and browser information, and website analytics events.

Where applicable, we may use tools such as Google Analytics, Google Ads, Meta Ads, LinkedIn, and other advertising or analytics platforms to measure performance, understand audiences, and optimise campaigns.

Client Data

When providing services to clients, we may receive access to business, website, advertising, analytics, customer, or campaign information belonging to the client.

Such information is used only for the purposes of providing the agreed services and managing the relevant project.

We do not intentionally use confidential client information for purposes unrelated to the services without appropriate authorisation.

Clients remain responsible for ensuring that the information and data they provide to us has been collected and shared lawfully and in accordance with applicable privacy and data-protection requirements.

Cookies & Tracking Technologies

Our website may use cookies and similar technologies to improve website functionality, understand visitor behaviour, measure website performance, and support marketing activities.

Cookies may be used for:

• Essential functionality: To enable basic website functions such as navigation and forms.
• Analytics: To understand how visitors use our website and identify areas for improvement.
• Preferences: To remember certain user preferences where applicable.
• Marketing: To measure advertising performance and, where applicable, support relevant advertising.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

Third-Party Services

We may use third-party service providers and platforms to operate our website, communicate with prospective clients, analyse website traffic, manage marketing campaigns, process payments where applicable, or provide other business services.

These third parties may process information on our behalf or independently according to their own privacy policies and terms. We encourage you to review the privacy policies of third-party platforms when you interact with their services.

Data Security

We take reasonable technical and organisational measures to protect personal and business information against unauthorised access, misuse, loss, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business and communication records, resolving disputes, complying with legal obligations, and enforcing agreements.

The retention period may vary depending on the nature of the information and the purpose for which it was collected.

Your Privacy Rights

Depending on your location and applicable laws, you may have rights relating to your personal information, including the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, subject to applicable legal requirements.
• Withdraw consent where processing is based on consent.
• Object to or request restriction of certain processing activities.
• Opt out of receiving marketing communications.

To exercise any applicable rights, you can contact us using the details provided below.

Children's Privacy

Our website and services are intended for businesses, professionals, and general audiences and are not specifically directed at children.

We do not knowingly collect personal information from children for the purpose of providing our services. If you believe that a child has provided personal information to us, please contact us so that we can take appropriate steps to address the situation.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, technology, or applicable legal requirements.

Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically.